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App does not detect a Wi-Fi® connected speaker during setup

If your speaker is connected to your Wi-Fi network, but it does not appear in the Bose Music app, try the following:

Close and reopen the Bose Music app

Make sure that the Bose speaker and the device running the Bose Music app are connected to the same network. If the network name, password or security type were recently changed, refer to the topic in Connecting to a different network

Check that the Bose speaker is within range of a strong Wi-Fi signal. If a network extender, repeater or access point is in use, disconnect it to determine whether it is related to the issue. Once it’s been disconnected, reconnect the Bose speaker to the network by moving it within range of the main router, then check for improvement

Reboot your mobile device and reset the speaker by pressing and holding the Play/Pause button for ten seconds

Reboot your router by disconnecting its power cable for 30 seconds

Internet-enabled devices on the same network—like a smart TV, laptop, game console, Blu-ray player, tablet or smartphone—may be taking up too much network bandwidth. If devices like these are transferring large amounts of data (e.g. streaming video), this can decrease bandwidth for other connected devices—like the Bose speaker

Try disconnecting these devices, then check for improvement.

Log in to the router’s settings menu and temporarily disable the router’s firewall to determine whether it is blocking Bose Music app functionality

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