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Bluetooth® troubleshooting

Unable to connect to a device?

Before attempting any of the following steps, make sure that you are running the latest software version on your SoundLink® Wireless Mobile speaker. Click here to visit the software update centre and update your speaker. If you are still having difficulty connecting to a device after updating the software, continue to the troubleshooting steps.

Unable to connect with a previously paired device?

Please try the following to resolve this issue:

Perform a product reset

To perform a SoundLink® speaker reset, follow these steps:

On the speaker, press and hold MUTE for ten seconds, the LEDs will flash briefly

Mute

Press the POWER button to turn the SoundLink® speaker back on

Power

Clear the pairing list on both the SoundLink® Wireless Mobile Speaker and the source

On the SoundLink® speaker, press and hold the BLUETOOTH® button for approximately ten seconds until you hear a tone. The SoundLink® speaker clears all Bluetooth® devices from its memory and becomes discoverable

Bluetooth®

Clear the list on your Bluetooth® device. For more information, please refer to the manufacturer of the device

Perform a product reset. On the speaker, press and hold MUTE for ten seconds, the LEDs will flash briefly.

Mute

Press the POWER button to turn the SoundLink® speaker back on

Power

Try pairing the device again by following these steps:

I. With the Bluetooth® device and the SoundLink® speaker both turned ON, press and hold the Bluetooth® button on the speaker for three seconds to make the speaker discoverable. The Bluetooth® indicator will slowly fade on and off approximately once every second to show that the speaker is in discoverable mode

Bluetooth®

II. Set your Bluetooth® device to "Discoverable." This will allow your device to discover the SoundLink® speaker
III. On your device, locate the Bluetooth® device list. Select "Bose® SoundLink®" from the list
IV. If your device asks for a passkey, enter digits 0000 and press OK. Some devices also ask you to accept the connection. Your Bluetooth® device indicates when pairing is complete. The SoundLink® speaker indicates pairing is complete when the Bluetooth® indicator stops fading on and off and remains on

Make sure that the SoundLink® speaker is within 9 metres (30 feet) of the Bluetooth® device

The system is designed to operate at a range of 10 metres. However, performance can be diminished by obstacles such as walls or metal, and may also be affected by other Bluetooth® devices. Try moving the SoundLink® speaker closer to the Bluetooth® device.

Make sure the source's Bluetooth® function is on

Many Bluetooth® enabled devices have an option where the Bluetooth® feature can be turned on or off. This option may be set to off to save the battery life of the device. Make sure this option is set to on. If the Bose® product is paired to the Bluetooth® enabled device, it should automatically reconnect when its Bluetooth® function is turned on. If the Bose® product doesn't automatically reconnect, manually select the Bose® product within the Bluetooth® list on the device.

Manually connect the SoundLink® speaker in the device list

Some devices will pair to a device but not automatically connect. Go to the pairing list of the device and check if this is the case. If it is, try connecting to the SoundLink® speaker.

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