Order by noon, Dec 20 EST with free Standard shipping for delivery by Dec 24. In-stock items only.

Device is not responding to remote button commands

If your device is not responding to the remote control, try the following:

Not all features and functions are compatible with all Android and iOS devices. For Apple devices, see Apple compatible devices. For Saumsung devices, see Samsung Galaxy compatible devices

For multi-press functions, vary the speed of button presses

Try removing the device from any case or protective sleeve

Verify that the headphone input is free of debris

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided