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Headphones don't charge

  • Allow up to two hours to fully charge the battery. A full charge powers the headphones for up to 10 hours
  • Make sure the USB connector on the cable is correctly aligned with the USB connector on the headphones
  • Disconnect the USB charging cable on both ends and reconnect
  • If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and then try charging again
  • Try using a different power source to charge the headphones
  • Before charging, be sure the headphones are at room temperature, between 5° C (41° F) and 40° C (104° F)

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