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Remote does not work

Applies to:

If the soundbar is not responding to power, volume and source selection commands from the provided remote, try the following:

Operate the remote within 6 metres (20 feet) of the soundbar, as this is its maximum operating range

Remove any obstructions that may be blocking the remote signal receivers on the far-left and right ends of the front of the soundbar

If you purchased the optional Bose Soundbar Universal Remote and its six source icons are blinking, the remote is not associated with the soundbar

To re-associate the remote with the soundbar:

  1. Remove a battery from the remote
  2. On the soundbar, touch and hold the Action button (the circle icon) for 5 seconds
  3. Reinsert the battery into the remote
  4. After 15 seconds, the remote and soundbar will be re-associated with one another

To configure this remote to operate other devices, refer to Programming the universal remote.

Install a set of new batteries in the remote. If you've recently replaced the batteries, make sure that the positions of the + and - symbols on the batteries match the + and - markings inside the battery compartment

Installing the batteries

Reset the soundbar by unplugging its power cable from the power socket, waiting 30 seconds and then firmly plugging the power cable back into a working socket

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