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Sound troubleshooting

Poor sound quality

  • Make sure that the headphones are powered on and securely plugged into the headphone connector on your device
  • Try another StayHear®+ tip size
  • Try another device or music application

Poor or no noise reduction

  • Make sure the headphones power is switched on and the green mode indicator is on
  • Try another StayHear®+ tip size; Make sure the tip sits comfortably yet securely in the bowl of the ear
  • Ensure that headphones are properly charged

No audio from microphone

  • Make sure that you’re using an Apple device with headphones made for Apple or a Samsung/Android device with headphones made for Samsung/Android. The microphone will not work if you are using the wrong headphones with your device
  • Make sure that the device is not muted. Check the device to see if the mute functionality has been enabled
  • Check the mobile reception of the phone. A poor or weak connection to the mobile service could cause poor audio quality while on a call. Try the call again when the reception improves
  • Power cycle or reboot the device. The device may have malfunctioned and might need to be reset
  • Try another phone call or device

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