FREE STANDARD SHIPPING FOR ORDERS OVER $50 AND FREE RETURN SHIPPING

Speaker will not turn on when using battery

Connect the speaker with its charging cable to a USB charger or a powered computer USB port. You may need to do this for the following reasons:

The battery may not be sufficiently charged. The battery must have sufficient charge to power up the speaker

The speaker has been disconnected from power and unused for 14 days. When this happens, it goes into battery protection mode. Brand new speakers are typically in this mode when they're first removed from the box

The speaker is unplugged and unused for more than three days with a remaining charge of less than 10%. When this happens, it also goes into battery protection mode

If your speaker still does not turn on after connecting it to power, see Speaker will not turn on when connected to AC power

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Submit
Thanks, we appreciate the additional feedback you’ve provided