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ProFlight Aviation Headset

Sold from 2018 – present

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Low volume in headphones

If the sound from your product is very quiet or does not play as loud as expected, try the following:

Determine if any recent changes have been made to the headset or aircraft.

If any changes or modifications have been made to either the headset or the aircraft, look into whether or not those changes could have unexpectedly caused this issue.

Check the volume setting on the intercom/radio.

Adjust the volume knob on the intercom and/or radio and listen for a change in the volume level.

Disconnect all other headsets connected to the aircraft.

Unplug any other headsets connected to the aircraft intercom. If the issue goes away, it is related to another headset. Reconnect the headsets one-by-one to determine which, then check the settings for that headset.

Connect the headset to a different panel jack or, if possible, to another aircraft.

Non-TSO equipment, worn jacks/loose connections, or incorrectly wired jacks (i.e. reversed stereo or mic / ground wires) in the aircraft can cause issues. If available, try connecting the headset to another jack in the aircraft or to jacks in a separate aircraft. If the headset works fine when connected elsewhere, the panel jack or wiring to the jack is the issue.

Plug in a different headset.

If available, connect a different headset to the aircraft to determine if the issue is related to the aircraft panel or its settings.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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