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Policies

Review our privacy statement, security policies and other information to help you shop with confidence on Bose.com.

Our commitment to you

Bose takes pride in designing each product with the goal of providing the highest-accuracy musical performance possible in its price range. We strive to reproduce musical sounds as closely as possible to the original performance and to avoid flashy sounds such as those associated with accentuated bass and treble frequencies.

Our reputation rests on our steadfast pursuit of this policy in researching, designing and building our products. We use only the highest quality parts and the latest assembly and quality control techniques to ensure the reliability and long life of our products.

Bose supports research that continually gives rise to new technologies for improving sound reproduction. When you purchase any product from Bose, we encourage you to compare it, as we do, to competitive products for musical accuracy. We believe this process will enhance your appreciation of the product you select.  

Bose Performance Guarantee

Try your Bose® product risk free. We're so confident you'll be delighted with it, we give you 30 days to make sure it's right for you. If, for any reason, you're not satisfied with your purchase from Bose, simply return it within the trial period for a full refund. That's the Bose Performance Guarantee.

Bose product limited warranty

Who is covered

This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.  

What is covered/for how long

Unless a different warranty period is stated in the owner's guide provided with your Bose product, for a period of 1 year (2 years EU) [5 years for any non-powered speakers that may be incorporated into this product] from the date of retail purchase by the original end-use purchaser, Bose warrants that this product, when delivered to you in new condition, in original packaging, from a Bose authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

What is not covered

This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non-Bose products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.

What we will do

During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.

What we will not do

Pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.

What you must do to obtain Limited Warranty Service

Return product, with proof of purchase from an authorized Bose dealer, using the following procedures:

Contact the Bose organization in your country/region (visit Global.Bose.com for Bose contact information in your country/region) for specific return and shipping instructions

Label and ship the product, freight prepaid, to the address provided by the Bose organization in your country
 

Place any necessary return authorization number prominently on the outside of the carton. Cartons not bearing a return authorization number, where required, will be refused

Other conditions

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BOSE CORPORATION'S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL BOSE BE LIABLE FOR LOSS OF, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR BOSE PRODUCT.

This warranty is void if the label bearing the serial number has been removed or defaced.

Other legal rights

This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Your privacy rights

Ensuring you understand what personal information Bose Limited ("Bose," "we," "us" or "our") may collect about you, how we may use and share this information, and the steps you may take to limit this use or sharing, is fundamental to our respect for our customers.

This privacy policy is specific to Bose customer operations in Canada. As used within the context of this policy, "personal information" means information about an identifiable individual as more particularly described under applicable privacy legislation. Answers to survey questions, comments and suggestions that do not identify you are not personal information, and Bose is free to use and distribute this information without obligation. However, any personal information you submit to us in connection with such surveys, comments or suggestions is subject to this privacy policy.

This privacy policy does not apply to information about our employees or employee applicants or to information that is not personal information.

Personal information we collect

In general, we collect personal information about you to support your relationship with Bose and to manage our business. We obtain personal information through various means, including:

  • Forms and requests you submit to us
  • Your communications and dealings with us (on our website, in stores, at special events, over the phone and by mail)
  • Website tracking applications (for details see "Web-related information collection" below)
  • Our affiliates and third parties, if you consent to their providing your personal information to us
  • Other sources, such as if someone sends a gift to you

The personal information we collect may include:

  • Name, address, telephone number, email address and other contact information
  • Shipping and billing addresses and other shipment details about you or persons to whom you ship a gift or other merchandise
  • Payment and financial information including your credit or debit card number, verification number and expiration date
  • If you choose to open a Bose.ca account, your account ID, account password, security question and answer and date of birth
  • Information about purchases or other transactions with us
  • Online browsing information, such as the pages you visit and related site usage (for details see "Web-related information collection" below)
  • Such other information we may collect with consent or as permitted or required by law

We may combine the personal information we receive from one source with information we receive from other sources.

Web-related information collection

We use cookies and web beacons on our website. A cookie is a small amount of data, often including an anonymous unique identifier, sent to your browser from a website and stored on your computer's hard drive. The cookies used on Bose.ca do not collect information that is personally identifiable to you. Each website can send its own cookie to your browser if your browser preferences allow it; your browser will permit a website to access the cookies it has already sent to you, but not the cookies sent to you by other sites.

We use cookies for a number of reasons, including to access your information when you "sign in" so we can provide you with customized content or remember the last page you visited, keep track of preferences you specify while you are visiting Bose.ca, provide general internal and customer analysis, and conduct research to improve our website content and our products and services. We may also use technologies such as our own cookies to provide you with enhanced display advertising tailored to your interests. To opt out of this advertising provided by Bose.ca, click here.

Most browsers allow you to block cookies. But blocking cookies can have a negative impact on the usability of some features on Bose.ca. For example, to complete a purchase on our website, you'll need to accept cookies. If you choose to block cookies, please call us at 1-800-465-2673 to place your order by phone.

In addition to our use of cookies and web beacons, we allow certain third parties and affiliates to set and access their cookies on your computer. Those companies provide auditing, research and reporting for advertisers. Advertisers' and researchers' use of cookies is subject to their own privacy policies, not the Bose privacy policy. To learn more about how third parties use cookies to provide you with interest-based advertising, or to opt out, click here.

Web pages may contain an electronic file called a web beacon that is an image used to transmit information. Bose uses web beacons in a number of ways, including to count users and to recognize them by accessing Bose cookies, which enables us to personalize your experience, track and analyze advertising effectiveness, and verify purchases made on Bose.ca. Web beacons do not collect personally identifiable information.

We automatically receive and record non-personally identifiable information from your computer and browser, including your IP address, Bose cookie information, software and hardware attributes, and the page you request.

Third-party sites

Certain links within Bose.ca may take you to third-party websites (not owned or maintained by Bose). The inclusion of such links is for your convenience only, and should not be interpreted as an endorsement of these sites or their content. We urge you to read the privacy and security policies of these third-party websites, as they may contain terms and conditions, privacy or confidentiality provisions, security information or other provisions that differ from Bose.ca.

Children's privacy

Bose.ca is a general-audience site. We do not knowingly collect personal information from children under the age of 13.

How we use personal information

In general, we use the personal information we collect to support your relationship with Bose and to manage our business. We may use your personal information for various purposes, including:

  • To complete a purchase or other transaction that you initiate, including processing and servicing the order, billing, collecting payment, and accounting for the purchase or transaction
  • To send order confirmation and delivery information
  • If you create a Bose.ca account, to keep your personal billing and shipping information, including your credit or debit card information, on file for future purchases (unless you tell us not to)
  • To respond to your request for information, and provide you with more effective and efficient customer
  • To provide you with product updates or information about products you have purchased from us
  • To maintain business records for reasonable periods, and generally managing and administering our business
  • To detect and protect against fraud
  • To meet legal, regulatory, insurance, security and processing requirements
  • For other purposes with your consent or as permitted or required by applicable law

Unless you opt out, we may also share your name and contact information with our affiliates so that they may contact you by email, postal mail or phone regarding products, services, promotions or special events that might appeal to your interests. Please see Communication preferences if you wish to restrict the sharing of your personal information for this purpose.

Why and how we share personal information

Bose may disclose your personal information to our affiliates and to non-affiliated third parties as follows:

  • To manage and administer accounts including to process credit or debit cards, cheques or other forms of payment
  • To enforce any debts that you may owe us
  • To detect and protect against fraud
  • To our affiliates (including outside of Canada) for internal audit, processing and security requirements
  • As necessary to meet legal, regulatory, industry self-regulatory, insurance, audit and security requirements
  • For other purposes with your consent or as permitted or required by law (including as required by applicable Canadian and foreign laws applicable Bose or our agents and service providers, and including lawful requirements to disclose personal information to government authorities in those countries)

Unless you opt out, we may also share your name and contact information with our affiliates so that they may contact you by email, postal mail or phone regarding products, services, promotions or special events that might appeal to your interests. Please see Communication preferences if you wish to restrict the sharing of your personal information for this purpose.

Bose may transfer personal information to third-party agents or service providers (including affiliates acting in this capacity) we engage to provide various services on our behalf, such as:

  • Hosting and maintaining our website
  • Delivering certain merchandise you purchase
  • Mailing
  • Providing some of the services you use on our websites
  • Managing some of our internal operations such as data analysis, site activity data collection and emails
  • Call centre
  • Administrative, billing or other processing services
  • Other purposes, such as to collect, use, disclose, store or process personal information on our behalf for the purposes described in this policy

Some of these service providers or affiliates may be located in the United States, and your personal information may be collected, used, disclosed, stored and processed in the United States for the purposes described in this policy. Reasonable contractual and other measures we may take to protect your personal information while processed or handled by these service providers are subject to legal requirements in Canada and the United States applicable to our affiliates, agents and service providers (for example, lawful requirements to disclose personal information to government authorities in those countries).

Personal information may be used by Bose and disclosed to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of Bose or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. These purposes may include, as examples:

  • Permitting those parties to determine whether to proceed or continue with the transaction
  • Fulfilling reporting, inspection or audit requirements or obligations to those parties

Assignees or successors of Bose or our business or assets may use and disclose your personal information for similar purposes as those described in this policy.

Consent

Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an "opt out" option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, when you provide us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this privacy policy, if applicable, or otherwise at the time of collection.

You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. You may withdraw your consent by contacting us at the contact information provided below, or online by changing your communication preferences. If you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services. In addition, where we have provided or are providing products or services to you, your consent will be valid for so long as necessary to fulfill the purposes described in this policy or otherwise at the time of collection, and you may not be permitted to withdraw consent to certain necessary uses and disclosures (for example, but not limited to, maintaining reasonable business and transaction records, disclosures to Canadian and foreign government entities as required to comply with laws, and reporting on credit information after credit has been granted, if applicable).

Bose collects, uses and discloses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.

Communication preferences

You have choices about our use and sharing of your personal information for marketing purposes. You may, at any time, ask us not to:

  • Use your personal information to contact you by email, postal mail or phone regarding Bose products, services, promotions and special events that might appeal to your interests
  • Share your name and contact information with our affiliates so that they may contact you by email, postal mail or phone regarding products, services, promotions or special events that might appeal to your interests

To restrict the use or sharing of your personal information as described above, please visit Communication preferences or call Bose toll free at 1-800-465-2673 to express your privacy preferences.

You may also have the opportunity to express your privacy preferences when submitting certain information to us, such as during a transaction or on an event registration form. In addition, our email marketing communications always include a method for you to unsubscribe from our email list.

Please note that, regardless of your request, we may still use and share certain information as permitted or required by applicable law.

Security on Bose.ca

Bose Limited realizes that security is a primary concern for our online customers.

The following is an overview of some of the security measures we take to protect personal information you submit on Bose.ca during transactions and certain other submissions.

We use Verisign/RSA digital security technology on certain Bose.ca pages to help safeguard personal information. The Verisign site certificate icon appears on every Bose.ca page that has a digital Verisign/RSA site certificate.

To view the site certificate, see instructions in your browser's "Help" section.

Encryption

We use encryption technology to facilitate the transmission of your information on all Bose.ca pages that have a digital Verisign/RSA site certificate and we only accept orders from browsers that communicate through Secure Socket Layer (SSL) technology, with up to 128-bit key length encryption.

Passwords

When you create an account on Bose.ca, you'll be asked to create a password. Your Bose password is case sensitive and must follow these guidelines:

  • Use a minimum of six characters
  • Include at least one number (0 – 9)
  • Do not use your email address as your password

We recommend using a random combination of letters, numbers and cases to provide added protection for your personal information (e.g., Adg561z).

Once you've created an account, Bose stores information such as your name, billing and shipping addresses, telephone number(s) and email address. Your password allows you to bypass re-entering this information each time you place an order on Bose.ca.

Please note: You do not need to create an account to make a purchase on Bose.ca.

Credit and debit card safety

Every page on which you provide your credit or debit card number will use encryption and have a digital Verisign/RSA site certificate. When you are on a page with a site certificate, a closed lock or solid key icon will appear on the bottom bar of your browser window. You can view the site certificate to verify that you are on an encrypted Bose.ca page before submitting your credit or debit card number. For instructions on viewing the site certificate, see your browser's "Help" section.

If you would like to make a purchase but would prefer to give your credit card information to a representative over the phone, simply call 1-800-465-2673.

Links from Bose.ca to other websites:

Certain links within Bose.ca may take you to third-party websites (not owned or maintained by Bose Limited). The inclusion of such links is for your convenience only, and should not be interpreted as an endorsement of these sites or their content.

We urge you to read the privacy and security policies of these third-party websites. They may contain terms and conditions, privacy or confidentiality provisions, security information or other provisions that differ from Bose.ca. Since Bose Limited does not own or maintain these third-party websites, we assume no responsibility for the accuracy, validity, legality or otherwise of any materials or information they contain, and we are not responsible for the information they collect or how it is used.

Links from other websites to Bose.ca:

If you visit Bose.ca via a third-party website (not owned or maintained by Bose Limited—for example, a shopping comparison site), that site may monitor your visit to Bose.ca. We suggest you review the privacy and security policies of any such third-party website.

The above online security information is specific to Bose.ca. We reserve the right to change our online security practices and amend this information at any time. Any such changes or amendments may apply to information we collect in the future as well as any information we obtained prior to such change or amendment.

If you have any questions about the above online security information, please send us an email. You may also contact us at 1-800-465-2673.

Or send a letter to:
280 Hillmount Road, Unit #5
Markham, Ontario
L6C 3A1

Offline privacy

Here are some of the security measures we take to protect personal information you submit to Bose as part of offline transactions—such as via telephone or postal mail, at Bose stores, or during music shows or events.

Information we collect

Billing and shipping information, including name, address, email address, telephone number(s) and credit card number, verification number and expiration date, and transaction information.

How we use the information we collect

We retain all the information collected at the point of transaction. Bose Limited uses this information for marketing, market research studies and reports.

Controllers of personal information

Any personal information provided to, or gathered by Bose Limited through this web site, or via the other off-line means described in this policy, is controlled primarily by Bose Corporation, The Mountain, Framingham, MA 01701, USA, and secondarily by Bose Limited, 280 Hillmount Road, Unit #5, Markham, ON L6C 3A1.

How to communicate your preferences

At the time of purchase, you can express your preference for the privacy of your credit card information, name, mailing address, email address and any other information you share with us. You can also call Bose Limited toll free at 1-800-465-2673 after your purchase and ask that your information not be used, or sign in to My Account and update your Customer Communication Preferences.

Bose Regulatory and Compliance Information

If you're looking for regulatory and compliance information, we can help. Click here for a list of Declaration of Conformity documents for current Bose® products.

Bose.ca Review Platform House Rules

Introduction

The www.bose.ca review platform is maintained by Bose Corporation ("Bose," "we," "us"). These House Rules (these "House Rules") govern your ("you" "your" or a "user") access to and use of www.bose.ca review platform (the "Bose Review"), and the features made available through www.bose.ca ("Features"). By using the Bose Review, you indicate your unconditional acceptance of these House Rules. Please read these House Rules carefully, as they may have changed since your last visit.

The Bose Review is intended to be a place for Bose users to discuss Bose products and services and other content ("Content"). You may be permitted to post questions and comments on the Bose Review. When providing comments or information, you understand that such comments and information are your sole responsibility, and that Content is the sole responsibility of the person from whom such Content originated. You understand that Bose does not control, and is not responsible for, Content made available by users on the Bose Review, and that by using the Bose Review, you may be exposed to Content from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Please also note that the Content may contain typographical errors, other inadvertent errors or inaccuracies.  

User Content

You understand that the Bose Review is available for your personal, noncommercial use only. All Content provided by a user on this page shall be deemed to be non-confidential, and Bose shall have no obligation of any kind with respect to such material. Information and other Content on the Bose Review may be protected by intellectual property rights of others. Please do not copy, upload, download, or share files unless you have the right to do so. By providing material as a user of our page, you agree that you have the rights and are authorized to provide such material and that doing so (a) is not in violation of any applicable law or regulation, and (b) does not infringe the copyright, trademark, trade secret or other intellectual property rights of others. Content posted by users on the Bose Review does not necessarily reflect the opinions or ideals of Bose Corporation, nor is Bose responsible for the accuracy of Content posted by visitors to the Bose Review. Content posted to the Bose Review may be monitored by Bose Corporation. All Content posted by users must comply with www.bose.ca terms of use. Further, Bose expects users of this Bose Review to respect fellow users and comply with Bose intellectual property rights. Users may not remove author attributions or legal information in any file that is uploaded, nor may users falsify or intentionally misattribute the origin or source of those files. Bose reserves the right to remove content that in its sole discretion is deemed inappropriate or offensive, including but not limited to:  

  • Advertisements of any kind, including competitor advertisements, item sale, solicitation, self-promotion, and spam
  • False, inaccurate, or misleading information
  • Personal or corporate attacks, including attacks on Bose, its employees, suppliers, distributors, and affiliates
  • Irrelevant content, including misleading material, or that which portrays Bose in an inaccurate manner
  • Material that threatens, harasses, or otherwise violates the legal rights of others, including material that reveals the privacy or personal information of other users
  • Content that contains any malware, software programs, or files that may violate the intellectual property rights of any party, or include offensive content, or damage other users' viewing devices

Bose may also remove material if it receives notice from a third party that your Content infringes that third party's rights. Bose, in its sole discretion, may choose not to respond to each and every posting. Bose reserves the right to block users from participating on the Bose Review who in Bose's sole discretion fail to adhere to these House Rules.

You warrant that any Content that you provide to the Bose Review complies with these House Rules. You agree to indemnify Bose against all actions and claims arising from Content that you have posted or uploaded to, or your acts or omissions in connection with, the Bose Review.

Intellectual Property Rights

Unless otherwise noted, all Content contained on the Bose Review is the property of Bose and/or its affiliates or licensors, and is protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions, and other intellectual property laws. Product names are trademarks or registered trademarks of their respective owners.

We do not claim ownership of Content submitted by users without compensation by Bose and with the expectation that such Content will be made publicly accessible through the Bose Review. By submitting such Content, however, you agree to grant us a world-wide, royalty-free, perpetual, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivative works from, and publicly perform or display such Content on the Bose Review or through any other means.

We provide the Bose Review for you to interact with us and with our other users, and to provide you with information about us and our products. While we strive to provide Content that is accurate and complete, under no circumstances will we be liable for any loss or damage caused by your reliance on information in any Content on the Bose Review. The Content on the Bose Review is not a warranty or contractual commitment of Bose. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other Content available through the Bose Review.  

Miscellaneous

These House Rules control the relationship between Bose and you for the Bose Review. We may, at our sole discretion and without notice, revise these House Rules at any time by updating this posting. If you do not agree to the modified House Rules for the Bose Review, you should discontinue your use of the Bose Review.

If you do not comply with these House Rules, and we don't take action right away, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms.

If you have any questions about these House Rules, please contact us at: support@bose.com.

You may also contact us at 1-800-999-2673. Outside the US, call 1-508-766-1099.

Or send a letter to:

Bose Corporation
c/o Online Commerce Group
PO Box 9168
MS 740
Framingham, MA 01701-9168

Copyright © Bose Corporation All Rights Reserved.