Returns and exchanges

Satisfaction is guaranteed on all Bose® products purchased by consumers directly from Bose. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-day* trial period for a full refund. *45 days for L1® systems.

Bose is registered for Canadian sales tax in all provinces in Canada and is therefore required to collect Canadian sales taxes on all sales shipped into a province.

Returning a product

if you purchased a product on bose.ca and feel that it just isn't right for you, please call 1-800-869-2114 to begin the return.

note: please be sure to obtain an rma number and clearly write it on the outside of the box. failure to do so may result in your package being refused or cause delays in processing your refund. be sure to use a package-shipping service such as united parcel service (ups) in order to track shipments.

if you purchased your product at a bose store, please return it there. bose stores cannot accept returns of products purchased from bose.ca or by phone. also, bose does not accept returns of bose products purchased from other retailers.

Exchanging a product

If you are experiencing any issues with the use or enjoyment of a product purchased on Bose.ca, we can help resolve them. Please call 1-800-869-2114.

If you purchased your product at a Bose store, you may exchange it at any Bose store. Bose stores cannot accept exchanges of products purchased from Bose.com or by phone. Also, Bose does not accept exchanges of Bose products purchased from other retailers.