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Shipping and delivery

Rates and schedules

How much will delivery cost?

Shipping charges are based on the shipping method you choose (either standard or express) and the size of your product order. When you make a purchase on Bose.ca, the shipping charge is estimated in your basket, and will appear on the Payment Options page of the checkout process.

When will I receive my order?

Please note that the number of days quoted for standard and express delivery refers to transit time only. Additional time (typically one business day) is required for processing in-stock orders. Refer to the chart for estimated delivery times.

You can use your order number to track the status of your delivery. Order information generally becomes available 24 hours after you place your order. Visit Track Your Order to check shipping status and other order details.

Standard delivery

Standard shipping for Bose.ca is by United Parcel Service (UPS). Most standard shipments are delivered in 7 -10 days from the shipping date (applies to in-stock items; subject to carrier delay; excludes order processing time).

A word about our shipping boxes

Please note that Bose® products come in distinctive packaging that showcases product image, name and features.

Express delivery

Express shipping is available for Bose.ca orders shipping to addresses in Canada. Express shipments are delivered within 3 – 5 business days (applies to in-stock items; subject to carrier delay; excludes order processing time).

We strive to keep all products sold on Bose.ca in stock, but high demand occasionally results in delayed shipment. Stock status is indicated on the product page and in your basket during checkout.

When you place an order online, the estimated delivery date is displayed on the Order Review page of the checkout process. This date is based on the stock status of the product ordered and your choice of standard or express shipping.

Reporting lost or damaged packages

Please call us at 1-800-999-2673 or send us an email, as per the instructions below. We will work with you to resolve the problem.

If the product is not delivered:

Please call us at 1-800-869-2114.

Or contact us online:

  • Select the "Order Information" radio button
  • Complete the form and enter the information about the missing order in the "Your message" text box
  • Click the "Submit" button
  • We will contact you regarding the problem

If the product is damaged:

Be sure to save your box and all packing materials in case an inspection or pickup is needed. Please call us at 1-800-869-2114.

  • Re-pack the product in its original box
  • Write the RMA number clearly on the outside of the box
  • Be sure to use a package-shipping service such as United Parcel Service (UPS) in order to track shipments.
  • When we receive your return, we will contact you about resolving the problem

Note: Please make sure that you write the RMA number clearly on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.

Delivery confirmation signature

Bose Corporation works with all major carriers, including United Parcel Service (UPS), to be sure products are delivered safely.

In some cases, a signature is required before a package can be left at your location. The delivery driver decides if a signature is needed, based on location, weather conditions and other factors. If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding an alternate delivery date or package pick-up.

APO/FPO and Military Exchanges

Bose Corporation does not deliver directly to APO/FPO addresses. Since we cannot track packages after their arrival at APO/FPO drop-off points, we are reluctant to make deliveries that may be misdirected or lost.

However, you can order Bose® products directly from the following military exchange websites: