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SoundDock® Series II digital music system

Sold from 2008 – 2015

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Sound
Controls
Power
Clock and alarm
Cosmetic

If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:

If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:

If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:

If your product seems to be set up properly but does not produce sound, try the following:

If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:

If one of the speakers in your product cuts in and out, is of low volume or produces poor sound quality, try the following:

If the volume level heard from your product is faint or quieter than normal, try the following:

If you hear a pulsing, whirring or vibrating type of sound coming from a component of your product, try the following:

If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:

If your remote control works but some of the buttons on it do not control your system as expected, try the following:

If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following:

If your remote control does not work from a distance or up close to your system, try the following:

If your product appears to be receiving power but won't power on as expected:

If power to your product seems intermittent or it powers on and off unexpectedly, try the following:

You product has an alarm that can be set to sound an alert at a specified time. If you have difficulty getting your alarm to go off at the time you set, try the following:

If you pick up your SoundDock system and notice the base of it seems loose or hangs slightly, note the following: