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Sound is distorted or crackling in one or both ears

If you're experiencing poor sound quality from your headphones, try the following:

  • Try a different audio app. The issue may be in the app and not the headphones
  • Unpair your headphones from your device, and then pair them again. Sometimes refreshing the connection can help audio issues

If the steps above did not resolve your issue, click the "Contact Us" link below to find the best support for your region.

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