Difficulty using the Bose Skill for Amazon Alexa

Applies to:


The Bose Skill for Alexa lets you play music on your SoundTouch systems by talking to an Amazon Alexa enabled device. The Skill is compatible with all SoundTouch systems.

If you have difficulty carrying out a SoundTouch command with Alexa:

Try phrasing the command differently. Alexa can interpret phrases many ways, so try saying the command another way

If Alexa can't find your system:

  • Play something on that system without using Alexa (i.e. play something using the system buttons—for applicable systems—or using the SoundTouch app). This can help re-establish a connection
  • Have Alexa search for connected devices by saying, Alexa, discover my devices
  • Reset the system by disconnecting its power cable for one minute (for SoundTouch Portable, reset the system by holding the aux button for about 15 seconds until the display goes blank)
  • Reset the Alexa device by disconnecting its power cable for one minute

Use typical room names for your SoundTouch systems to help Alexa find them (i.e. use "Office," "Bedroom" or "Den" instead of "John's office," "Bedroom3" or "ST300 Den"). Similarly, use typical spacing in names (i.e., "Master bedroom" instead of "Masterbedroom"). Try to avoid special characters or numbers in system names

To rename a SoundTouch system, open the SoundTouch app and select Menu (≡) > Settings > Speaker settings > [system name], then tap or click the "Speaker name" field to edit the name

If you are unable to control a music service, make sure that the service is added to the Amazon Alexa app by going to Menu > Settings > Music & media. Once added, ask Alexa to play the service on your system using the name you gave the system in the SoundTouch app. For example, if you named your system “Kitchen," say, "Alexa, play some jazz in the Kitchen".

If music is out of sync or cannot be played in two or more rooms, make sure you have the Bose SoundTouch Control Skill enabled in the Amazon Alexa app. This Skill lets you control SoundTouch specific features, including group playback. For more info, see Using the Bose SoundTouch Control Skill for Amazon Alexa.

If audio stops and then resumes on a SoundTouch system, be sure no one is talking to Alexa. If Alexa is playing music from it's own speaker, that music will get quieter when you talk to Alexa. If Alexa is playing music on a connected SoundTouch system(s), music on that system(s) will mute when talking to Alexa

In the Alexa app, disable and then re-enable the Bose Skill.

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