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iPod® troubleshooting

My iPod® will not charge when docked. What should I do?

Try the following:

  • Make sure to remove any protective cases or covers from your iPod®
  • Try resetting your iPod®. Depending on your model, you should refer to Apple® support to perform this task
  • Reset your SoundDock® system. Unplug the system from the power for 60 seconds. Remove the battery. Plug the system in without the battery, and see if the iPod® will charge

My iPod® doesn’t fit in my SoundDock® system. Do I need a different insert?

  • Make sure to remove any protective cases or covers from your iPod®. Docking your iPod® in its case or cover will prevent it from fitting and can also result in no audio

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