Poor sound quality from an aux device

Try the following to resolve your issue:

  • Reduce the volume level on the connected Aux device. Some devices might output too strong of a signal with their volume level set high or to the maximum. This can cause poor and distorted audio from connected speakers
  • Go into the sound settings of the connected device and set any equalisation and audio processing settings to "off" or "flat"
  • Make sure the 3.5 mm plug is fully and securely inserted into both the device and the speaker
  • The issue could be related to the audio cable. Try a new cable
  • Try playing another source on the device. For example, try another music app to see if the issue is with a particular app
  • The issue could be with the connected Aux device. Try another audio device
  • Reboot the connected device. This is typically done by turning it off completely and then restarting it
  • Reset the Bose® speaker by turning it on and holding the power button for 10 seconds until it turns off. Note: A factory reset clears the speaker's language setting and its paired mobile device memory, returning the speaker to original factory settings

Did this information help?

Great, thanks for the feedback. Please feel free to share additional comments below.
We’re sorry this page didn’t meet your expectations. Please tell us about your experience and/or what we could do better.
Thanks, we appreciate the additional feedback you’ve provided