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Bose Soundbar 500

Sold from 2018 – 2020

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Cannot connect to the built-in setup network of a Bose product

Your Bose wireless product has an internal Wi-Fi network that is used for system setup. If this network cannot be connected or found by the device being used to setup your product, try the following:

On your device, turn Wi-Fi off and back on.

On the device running the Bose app, go to the Wi-Fi settings and turn Wi-Fi off and back on again

Wait 20 seconds, then refresh the network list in the Wi-Fi settings of the device.

While using an alternate setup method, it might take your device a moment to detect the Bose network. Wait 20 seconds, refresh the network list in the Wi-Fi settings of the device, then look for and select the Bose network.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reboot the device being used to connect to the Bose system.

Electronics — like smartphones, tablets or computers — may need to be rebooted from time to time to correct minor processing errors. This is typically done by turning off the device and, if possible, removing the battery for 15 seconds. Then, turn on the device and try again.

For Android devices, go to the device Wi-Fi settings and disable smart or automatic network switching.

Some Android devices have a feature to prevent the device from connecting to a network with no Internet connectivity. This can prevent the device from connecting to the setup network of your Bose product. To disable this feature, go to the device Wi-Fi settings, choose Advanced and uncheck Smart Network Switch or Auto Network Switch. (Note: Some devices might refer to this feature with a different name.)

For Android devices, go to Wi-Fi settings and select the Bose wireless network.

If your device does not automatically switch to the internal setup network of your Bose product, go to the device Wi-Fi settings and tap the Bose network name to connect to it.

For iOS devices, disable Wi-Fi Assist.

If your device does will not connect to the setup network of your Bose product, go to your device Settings, select Cellular and disable Wi-Fi Assist. Then, tap the Bose network name to connect to it. (Note: Wi-Fi Assist is available on iOS 9 and later.)

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.

Check that the device running the Bose app is close to your Bose product.

Keep the device you want to connect close to your Bose product to be sure it is within range of the Wi-Fi network broadcasted by your product

If you are unable to connect to Wi-Fi using the Bose app, try an alternate connection method.

If your product cannot connect to your network using the normal setup method in the Bose app, try an alternate method. For more info, see Connecting to a Wi-Fi network.

Try another device or computer.

If available, download and install the Bose app on a different computer or mobile device to determine if the issue is related to the first device or its settings.

Turn off and on the Wi-Fi functionality of your product.

Disabling and then re-enabling the Wi-Fi capability of your product might resolve connectivity issues. For more info, see Turning on or off Wi-Fi for your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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