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Bose Connect app does not detect product
If you open the Bose Connect app on your iOS or Android device but your Bose Bluetooth® product is not found or does not appear in the app, try the following:
Be sure you are using the Bose Connect app.
There are several Bose apps designed for different products. Your product works with the Bose Connect app . For more info, see Download the Bose Connect app for compatible products.
Be sure the Bose app is up-to-date.
If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.
Clear the memory in your product of previously connected Bluetooth® devices.
For more info, see Clearing the product memory of paired Bluetooth® devices. Once cleared, reconnect and try again. For more info, see Connecting a Bluetooth® device.
Reboot the device running the Bose app.
Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.
For Android devices, try clearing stored Bose app data from the device.
If using an Android device, you can clear the app data that the device stores for the Bose app. This will erase all Bose app settings so you can start fresh. To do this, go to the device Settings menu and look for the Apps menu. Select the Bose app and choose both Clear Cache and Clear Data.
Uninstall and reinstall the Bose app.
In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.
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