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Bose Soundbar 500

Sold from 2018 – 2020

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Low audio from product

If the volume level heard from your product is faint or quieter than normal, try the following:

Determine if the problem is specifically related to bass performance.

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Check the bass and treble controls for your product.

Be sure the bass and treble adjustments are not set too high or too low for your preferences. For more info, see Adjusting the tone controls on your product.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Run the ADAPTiQ audio calibration to optimize the sound of your system.

Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.

If the issue occurs with a certain source, select it below for more help.

Streaming music service from the Bose app

Bluetooth® device

An AirPlay device

TV

Cable/satellite box

Another device (i.e. Blu-ray player, game system, tablet, etc.)

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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