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Wave® music system IV

Sold from 2015 – present

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CD will not eject

If your CD is stuck and will not eject from your system, try the following:

Determine if the CDs play.

Determine if the CDs play or not. If the CDs do not play, see CDs skip or do not play.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Turn the system upside down.

In some cases the shock absorbing grommets used beneath the CD mech may come loose. The disc may not eject in this situation because it is obstructed by the faceplate. Turning it upside down may align the two components and allow the disc to come free. Whether or not the disc ejects, the system should be serviced to prevent this from happening again. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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