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ProFlight Aviation Headset

Sold from 2018 – present

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Microphone picks up sound too quietly

If the microphone on your product does not pick up audio as loud as expected or at a level loud enough for others to clearly hear you, try the following:

Be sure the microphone is positioned correctly.

  1. Position the microphone with its labelled / marked side facing your lips
  2. The microphone should be slightly off center from your mouth
  3. The microphone should not be further than 1/2" (1.5 cm) from your lips
  4. Avoid contact with the microphone and your lips

Disconnect all other headsets connected to the aircraft.

Unplug any other headsets connected to the aircraft intercom. If the issue goes away, it is related to another headset. Reconnect the headsets one-by-one to determine which, then check the settings for that headset.

Connect the headset to a different panel jack or, if possible, to another aircraft.

Non-TSO equipment, worn jacks/loose connections, or incorrectly wired jacks (i.e. reversed stereo or mic / ground wires) in the aircraft can cause issues. If available, try connecting the headset to another jack in the aircraft or to jacks in a separate aircraft. If the headset works fine when connected elsewhere, the panel jack or wiring to the jack is the issue.

Plug in a different headset.

If available, connect a different headset to the aircraft to determine if the issue is related to the aircraft panel or its settings.

Determine if the Air Traffic Control tower is having the issue with communications.

If there is no communication problems with the tower, then check the audio panel settings.

Determine if any recent changes have been made to the headset or aircraft.

If any changes or modifications have been made to either the headset or the aircraft, look into whether or not those changes could have unexpectedly caused this issue.

Re-insert the headset cable to the aircraft panel.

  1. Disconnect the down cable where it attaches to the panel
  2. Inspect the connections for damage or debris and remove any debris that is found. If there is damage to any the connections, they may need to be replaced
  3. Firmly reconnect the down cable to the panel
Note: Typically, a clicking or popping sound is heard when taking the plug in and out of the jack; this noise confirms the headset is receiving audio.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

The Down Cable may need service.

If the steps provided do not resolve your issue, the Down Cable may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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