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ProFlight Aviation Headset

Sold from 2018 – present

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Air Traffic Control tower cannot hear sound from your headset

If Air Traffic Control cannot hear you when you are using your Bose aviation headset in an aircraft, try the following:

Determine if any recent changes have been made to the headset or aircraft.

If any changes or modifications have been made to either the headset or the aircraft, look into whether or not those changes could have unexpectedly caused this issue.

Check if your own voice can be heard clearly through the headset.

You should be able to hear sidetone (the sound of your own voice in the headset). If you cannot hear sidetone, the issue is not with the headset. Check the settings on the audio panel and/or intercom.

Connect the headset to a different panel jack or, if possible, to another aircraft.

Non-TSO equipment, worn jacks/loose connections, or incorrectly wired jacks (i.e. reversed stereo or mic / ground wires) in the aircraft can cause issues. If available, try connecting the headset to another jack in the aircraft or to jacks in a separate aircraft. If the headset works fine when connected elsewhere, the panel jack or wiring to the jack is the issue.

The Down Cable may need service.

If the steps provided do not resolve your issue, the Down Cable may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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