Bose Soundbar 500

Sold from 2018 – 2020

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"Error Code 5" heard through speakers

This message appears if the there is too much movement of the ADAPTiQ headset or if the Acoustimass module receives info it cannot understand during the audio calibration process. To resolve this, try the following:

Keep the headset still during the ADAPTiQ audio calibration measurements.

During the ADAPTiQ audio calibration process, you are asked to move to different listening locations. At each location, keep the headset still while measurements are made and until prompted to move to the next location.

Disconnect and reconnect the ADAPTiQ headset.

Disconnecting and reconnecting the ADAPTiQ headset may resolve the issue.

Move the wireless rear speaker receivers closer to the soundbar.

When using the accessory wireless surround speakers, errors or audio dropouts can occur if there is not a strong wireless connection between the wireless receivers and soundbar. Reducing the distance between the receivers and soundbar can help, especially if there are other wireless devices in the area, which could affect connection strength.

If using a wireless connection, try connecting the bass module with a wired connection.

Your bass module can connect wirelessly or with a wire. In situations where you cannot reposition the bass module or other wireless devices to avoid wireless interference, connect a shielded 3.5 mm cable from the Acoustimass / Bass output on the soundbar to the Acoustimass In connection on the bass module. If the issue no longer occurs when the bass module has a wired connection to the console, wireless interference was causing the issue. A shielded cable is recommended to avoid interference from other electronic devices. A 15-foot (4.5 m) shielded audio cable is available to order through Bose.

Run ADAPTiQ again.

Restart the ADAPTiQ audio calibration from the beginning. For more information, see ADAPTiQ system setup and deactivation.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.
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