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Wave® music system IV

Sold from 2015 – present

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Alarm is not working

You product has an alarm that can be set to sound an alert at a specified time. If you have difficulty getting your alarm to go off at the time you set, try the following:

Make sure the alarm is set properly.

The alarm may have been set incorrectly. Test the alarm by setting it to sound within a minute from the current time to see if it works properly. For more information on how to set the alarm, see Setting an Alarm

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Check if the product is receiving power.

If your system is unplugged or power is lost, the time and alarm settings are retained for 48 hours. While retained, the alarm and clock will not work without AC (mains) power.

Be sure the AM/PM is set to the proper 12-hour time period.

This indicator may be on the opposite setting for either the current time or alarm time.
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