Wave® music system IV

Sold from 2015 – present

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No audio from product

If your product seems to be set up properly but does not produce sound, try the following:

Check if the Snooze feature is active.

When snoozed, your system remains silent for the duration of the snooze period. Try disabling Snooze. For more info, see Using the Snooze feature.

In the TV menu, look for applicable audio/sound settings.

Many TVs have a menu setting that allows audio to be sent to speakers other than the TV speakers. In the TV menu, navigate to sound settings and look for a TV Speakers or Audio Output option (or something similar). The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers. (Tip: If there is no fixed output option, you might need to turn up the TV volume to max to hear it through your Bose speakers—even if the TV speakers are turned off.)

Check the volume level on the Bose system.

When the system is turned on, its volume slowly ramps from zero to the last level used. If the system was turned off at an extremely low volume, it ramps to a moderate volume level. Pressing the volume button during this process sets the volume and stops if from ramping. If a higher level is desired, increase the volume gradually.

Check that that the correct audio input source is selected.

If a device is connected to the AUX input, press the AUX button twice to select the Wave III Dock. When the system is on, the AUX button switches between the AUX input and the Wave III Dock.

Check that that the correct audio source is selected.

Since there is more than one audio source built-in to your system (i.e. FM and AM radio), be sure the source you want to hear is selected on the system.

Check that that the correct audio input source is selected.

When the accessory pedestal or multi-disc changer is connected, two AUX inputs are available. Be sure the selected AUX input is the input to which your audio device is connected.

Be sure nothing is connected to the headphone jack.

The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system.

Try connecting and then disconnecting a cable from the Headphone jack.

When headphones are connected to the Headphones jack, audio is muted from the system speakers. In case the system didn't switch back to the system speakers when the headphones were disconnected, connect a cable to the headphones jack, unplug it, then check it audio returns to the system speakers.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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