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Intermittent audio from product
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
Try a different set of powered speakers.
If available, connect a different set of powered speakers. If the same issue occurs, the issue is with the computer or its audio settings.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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