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ProFlight Aviation Headset

Sold from 2018 – present

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Cannot connect a Bluetooth® device

If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:

Try the step-by-step instructions for connecting your Bose product to a Bluetooth® device.

Confirm if the device you are trying to connect can send audio via Bluetooth®.

Some devices can only receive audio via Bluetooth. For example, some TVs with Bluetooth can receive sound from a Bluetooth device (i.e. a smartphone or computer) but cannot send sound to a Bluetooth speaker or headphones. Check the manual or specs for the device you are trying to connect to determine if it can send audio to a Bluetooth speaker or headphones, like your Bose product.

If you are trying to connect your Bose Bluetooth® product to another Bose product, use the Bose app.

You can use the Music Share feature in the Bose Connect app to connect compatible Bose products together.

Your product features Music Share, which is available with the Bose Connect app. This lets your product be grouped with another Music Share-compatible Bose speaker or headphones. For more info, Using Music Share in the Bose Connect app.

On the control module, make sure the audio mode switch is in the MUTE or MIX position.

If the Bluetooth® button on the headset control module is not blinking purple, press and hold the Bluetooth button for about one second until it is flashing purple. Then, check that the audio mode switch on the control module is in the MUTE or MIX position.

Be sure Bluetooth® is enabled on the device.

In the device's Bluetooth settings, be sure Bluetooth is enabled. If the your product and the device have previously been paired, they will try to automatically reconnect when Bluetooth is enabled on the device.

Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.

Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.

Clear your product's memory of previously paired Bluetooth® devices, then reconnect.

Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear it, then create a new memory by re-pairing your Bluetooth devices. For more info, see Clearing the product memory of paired Bluetooth® devices.

Reboot the Bluetooth® device.

Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.

Determine if the issue occurs with another Bluetooth® device.

Try pairing your Bose product to a different device to determine if the issue is related to the first device or its settings.

Turn off or disable Bluetooth® on nearby devices that previously connected to your product.

Your product remembers the last several connected devices so it can quickly reconnect. If there are previously-connected Bluetooth devices nearby, turn off those devices (or turn off Bluetooth in their settings menu), then check if the issue is resolved.

The Down Cable may need service.

If the steps provided do not resolve your issue, the Down Cable may need service. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
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