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Cannot connect a Bluetooth® device
If you are unable to pair a Bluetooth device (i.e. mobile phone, tablet or computer) to your product, try the following:
Try the step-by-step instructions for connecting your Bose product to a Bluetooth® device.
For more info, see Connecting a Bluetooth® device.
Confirm if the device you are trying to connect can send audio via Bluetooth®.
Some devices can only receive audio via Bluetooth. For example, some TVs with Bluetooth can receive sound from a Bluetooth device (i.e. a smartphone or computer) but cannot send sound to a Bluetooth speaker or headphones. Check the manual or specs for the device you are trying to connect to determine if it can send audio to a Bluetooth speaker or headphones, like your Bose product.
If you are trying to connect your Bose Bluetooth® product to another Bose product, use the Bose app.
For more info, see Connecting Bose Bluetooth® products to one another.
You can use the Music Share feature in the Bose Connect app to connect compatible Bose products together.
Your product features Music Share, which is available with the Bose Connect app. This lets your product be grouped with another Music Share-compatible Bose speaker or headphones. For more info, Using Music Share in the Bose Connect app.
If your headset is charging, disconnect it from the charger.
While the headset is charging, Bluetooth® is disabled. Charge the headset as needed, then disconnect the charging cable to connect a Bluetooth device.
Be sure Bluetooth® is enabled on the device.
In the device's Bluetooth settings, be sure Bluetooth is enabled. If the your product and the device have previously been paired, they will try to automatically reconnect when Bluetooth is enabled on the device.
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
If your product was previously connected to the Bluetooth® device, reselect it from your product.
Briefly slide and release the Power/Bluetooth® switch to the right until you hear the name of the device you want to connect to. For more info, see Using multiple Bluetooth® connections.
On the Bluetooth® device, scan for available Bluetooth products.
On the Bluetooth device, try turning Bluetooth off and then back on to start a new search for nearby Bluetooth headphones and speakers. If your product still doesn't appear, go to the Bluetooth settings of the device and look for an option to search or scan for available products. Once your product is found, select it.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Reboot the Bluetooth® device.
Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
If you're trying to connect a computer with Bluetooth, here are some suggestions.
Try the following:
If you're trying to connect a device using the Bose app, here are some suggestions.
Try the following:
Check for and install any available product updates.
Determine if the issue occurs with another Bluetooth® device.
Try pairing your Bose product to a different device to determine if the issue is related to the first device or its settings.
Turn off or disable Bluetooth® on nearby devices that previously connected to your product.
Your product remembers the last several connected devices so it can quickly reconnect. If there are previously-connected Bluetooth devices nearby, turn off those devices (or turn off Bluetooth in their settings menu), then check if the issue is resolved.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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