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CDs skip or do not play
If your system will not read the discs you insert or has trouble playing them (i.e skipping, error message, won't load discs), try the following:
Be sure your system supports the type of disc you are trying to play.
If the issue is with certain types of discs, check that your system supports that type of disc. For more info, see Disc compatibility charts.
Be sure the disc is inserted with the label facing up.
Place the disc in your system with labelled side of the disc facing upward. If there is no label, try both sides.
See if your product is playing the CD but not producing sound.
Check if the CD track time on the product display is advancing. If it is but you cannot hear sound from the CD, see No audio from product.
If a disc is skipping, check if the track time counter skips when the audio does.
If the track time counter on the system display progresses normally and does not skip when the audio does, see Intermittent audio from product.
Check for scratches, fingerprints or other physical damage.
The disc may be scratched or damaged which may prevent it from playing properly.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Check if the disc works in a different disc player.
If available, try playing the disc in a different disc player. If the same issue occurs, the issue is with the disc.
For homemade media, try a different brand of disc, different software or different burning settings.
Different disc players can respond differently to burned media. If you have trouble playing burned discs, try burning a different brand of disc. You can also try different disc burning software. In the software settings, try selecting a slower burning speed (i.e. 4x or 8x). Additionally, if the software has an option to finalize the disc, select that also before burning.
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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