FREE STANDARD SHIPPING FOR ORDERS OVER $50 AND FREE RETURN SHIPPING

Wave® music system IV

Sold from 2015 – present

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Remote is intermittent or does not control your Bose product

If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:

If the plastic wrapper is still on the remote control, try removing it.

New remotes are typically wrapped in plastic. This wrapper could reduce the range of your remote, which might be more noticeable as the batteries weaken or if the wrapper is not clean.

Be sure the remote control sensor on your product is not in direct light.

If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.

Check that nothing is blocking the front of your product.

If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.

Be sure the system display is clean.

Debris, smudges or scratches on the plastic display cover can interfere with communication between the remote and the system. Use a clean, dry cloth to gently wipe the display.

Replace the battery in the remote.

Be sure the remote is within range of the system.

The range of the remote is 20 feet

Check to see if any buttons on the remote are working.

If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.

On the remote, check if the play/pause and skip track controls work.

If only the play/pause and skip track controls do not work, see Remote won't control music app.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

See if the remote is sending IR signal by looking at the top edge of the remote through a camera viewfinder.

Our eyes cannot detect the IR (infrared) light produced by your remote but many digital cameras can. Look at the top edge of the remote through a digital camera (i.e. a smartphone camera), then press a button on the remote. If you do not see a flash through the camera viewfinder when a button is pressed, the remote is not sending any signal*. If you do see a flash but the remote is not working, try the other troubleshooting suggestions to help determine if the issue is the remote or something else.

*Some smartphones have IR filters on the front and/or rear cameras, which prevents them from seeing this flash. So, if you don't see a flash, try both the front and rear camera, a different camera if available, and any other troubleshooting suggestions.

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Submit
Thank you for your feedback!