Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).
Back to article
Poor sound quality from product
If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
Determine if the problem is specifically related to bass performance.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reboot the Bluetooth® device.
Electronics might need to be reset on occassion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Check the EQ settings on your Bluetooth® device.
The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.
If connecting to a Windows computer via Bluetooth®, be sure the Stereo audio profile is selected.
On your Windows computer, click the speaker icon In the lower-right to view the volume slider. Click the ^ above the volume slider to view a list of available audio devices. (Tip: If your Bluetooth product is not connected, the ^ may not appear.) Your product will appear twice: once with Stereo or A2DP next to it and once with Hands-Free or HSP next to it. For full-range audio quality, select the Stereo listing.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Be sure your product is within 33 feet (10 meters) of the Bluetooth® device.
Bluetooth range is about 33' (10 m). This range can be reduced by obstacles (i.e. walls, doors, pockets, nearby Bluetooth devices, etc.). Try moving the device and product closer together.
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Was this article helpful?
Thank you for your feedback!