FREE STANDARD SHIPPING FOR ORDERS OVER $50 AND FREE RETURN SHIPPING

Bose Soundbar 500

Sold from 2018 – 2020

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Sound is not heard from all speakers

If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:

For issues with DVDs, try a different audio track (if available).

Some DVDs have multiple audio tracks available in the DVD audio/sound menu. In the DVD menu, select a different audio track and listen for differences.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Run the ADAPTiQ audio calibration to optimize the sound of your system.

Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.

If the issue is with your bass module or your rear surround speakers, select it below for more help.

No sound from rear surround speakers

If the issue occurs with a certain source, select it below for more help.

Streaming music service from the Bose app

Bluetooth® device

An AirPlay device

TV

Cable/satellite box

Another device (i.e. Blu-ray player, game system, tablet, etc.)

Your product may need service.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service
Was this article helpful?
Submit
Thank you for your feedback!