FREE STANDARD SHIPPING FOR ORDERS OVER $50 AND FREE RETURN SHIPPING

Bose Soundbar 500

Sold from 2018 – 2020

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Cannot control another device using the Bose remote

You can program your Bose universal remote to control a device from another brand connected to your system—like a TV, cable box or Blu-ray player. If you cannot find a code to control or fully control a device, try the following:

Verify your Bose system remote can control your Bose system.

If the remote does not control your system, see Remote is intermittent or does not control your Bose product.

Make sure the correct source is selected.

Some functions on the Bose remote change if the source is changed. Press the desired source button on the remote to be sure it is in the proper mode to operate that device.

Try the remote that came with the device you are trying to control.

Check if the original remote control for the device can control it. If it cannot, there may be an issue with the device.

If the device you want to control is connected with HDMI cables, here are some suggestions:

Try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Reset the connected audio or video device.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.

Reprogram your remote control.

For more info, see Programming your remote.

Try reprogramming the remote.

In case a setting change or error occurred with the remote—or if the device you are trying to control updated and now requires a different code—try reprogramming your remote to control your devices. For more info, see Programming your remote.

Try reprogramming your remote using the Advanced option to manually select the device you are trying to control.

When you begin programming your remote in the Bose app, there is an Advanced option. This option lets you to select the brand and model of your device. Determine the brand and model of the device you are trying to control, then select Advanced programming option to manually choose the device. For more info, see Programming your remote.

Move the soundbar forward or remove any obstructions near the corners of the soundbar.

The soundbar controls other devices using IR signals. The IR emitters are located in the corners of the soundbar. Moving the soundbar forward will allow the IR signals to reflect around the room in a different manner, often improving how other devices receive these signals. If the soundbar cannot be moved, be sure the corners of the soundbar are not blocked.

Be sure the soundbar is not blocking the device's IR sensor.

Soundbars are commonly placed in front of TVs. In this setup, the soundbar might be blocking the TV's IR sensor making it difficult for the TV to receive remote commands. Locate the TV's IR sensor and ensure the remote has a clear line of sight to the sensor. The IR sensor might be found under a translucent piece of glass or plastic on the TV's frame, or it may be near the TV's power indicator.

Check if the device you are trying to control accepts an IR commands.

Your Bose system controls devices via IR (infrared). So, if the device cannot accept IR commands, your Bose system cannot control it. While home theater devices are commonly controlled by IR, there are a number of devices that are controlled by RF (radio frequency) or Bluetooth®. Additionally, some devices have remote control options in the device menu where you can select how you want to control the device (i.e. via IR or RF). Check if the device you want to control accepts IRs commands or has related menu settings.

Tip: Find the remote that came with the device. If there is a translucent plastic piece at the top end of the remote, it likely uses IR. However, if you cover that piece with your hand and the remote still controls the device, it might be in RF or Bluetooth mode.

Functions of some devices might only be controllable by the device remote.

Universal remotes, like your Bose remote, might control all or only certain functions of the various devices they can be programmed to control. Certain device features might only be accessible using the remote that came with the device.
Was this article helpful?
Submit
Thank you for your feedback!