FREE STANDARD SHIPPING FOR ORDERS OVER $50 AND FREE RETURN SHIPPING

Bose Soundbar 500

Sold from 2018 – 2020

NOT YOUR PRODUCT?
Help us provide the best support by confirming your product below
Select your product
Product image
SUPPORT OPTIONS FOR
Loading
SEARCH
Enter a search term in the field above.
Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.).

Google Assistant does not respond to Action button or wake-up word

If you say "Hey Google" to make a voice request to Google Assistant but your product does not light up or respond when you talk, try the following:

Be sure the product's listening feature is turned on.

If the microphone icon on your product is glowing red, the microhpone is disabled and the product will not listen for voice commands. Enable the micropone to allow voice commands. For more info, see Muting or un-muting the voice assistant microphone.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Restore the system to its factory defaults and restart the set up process.

For more info, see Resetting your product.
Was this article helpful?
Submit
Thank you for your feedback!