Effective date: December 22, 2022
The information we collect
The information we collect about you depends on the Services you use, how you use them and the information you provide to us.
We collect information in three main ways: (1) information you provide directly to us; (2) information we collect automatically through technology when you use the Services; and (3) information we collect from other sources.
Information you provide directly to us
When you use our Services, you may provide certain information to us. For example, we collect information directly from you when you place an order and purchase from us, create or use a Bose account, register your product, post comments, photos or videos to the Services, participate in Bose surveys or research or communicate and interact with us.
Some of the most common categories of information we collect directly from you include:
Contact and account information, such as name, address, telephone number, email address, and login credentials, including your My Bose account information.
Financial and transactional information, such as credit card information, and purchase and transaction history.
Customer service interaction information, such as messages submitted to us through online forms or email, and summaries or voice or video recordings of interactions with our customer service personnel.
Information you provide in connection with surveys and sweepstakes, such as your interests, preferences, demographic data (e.g. gender), photos and videos, and information needed for you to participate and for us to fulfil your prize or participation incentives (if any).
Information we collect automatically through technology when you use the Services
When you use our Services, we may automatically collect certain information. We use a variety of third-party technologies, including cookies and similar tools, to assist in collecting this information. Please refer to our Cookies Notice and “Online Analytics and Advertising” section below for further information.
Some of the information we automatically collect when you use our Services includes:
Information about your access to and use of Bose websites and emails, such as your IP address, browser language, the province or country from which you accessed the Services, software and hardware attributes (including device IDs, operating system, and browser type), referring and exit URLs, the links you click and files you download, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our websites, the date and time you accessed our websites or opened our emails, and other similar information.
Information about your use of Bose products, mobile applications, and other software, including:
Information about your Bose product or software, such as your product’s serial number, operating system version, MAC address, software version, battery life, error logs, system updates, and the name you assigned to your product.
Information about the devices and network you connect to your Bose product or software, such as your Internet connection type and service provider, IP address, SSID, wireless connection quality/signal strength, error logs, unique identifiers associated with the computer, tablet, or mobile device used with your Bose product or software, and its device operating system and browser type.
Information about the services and content you access via your Bose product or software, such as media, external sources, and third-party services you connect to your Bose product or software, user IDs, service tokens that allow you to access and sync to your third-party accounts, and content accessed via your product or software (e.g. sleep tracks, stations, playlists, artists, albums, songs, or podcasts).
Usage and interaction information, such as date and time spent using different features of your product or software, sensor data (e.g. head orientation and movement), fit information of your wearable product, button presses, volume levels, system presets and environmental data (e.g. noise levels and audio frequencies of sounds around you).
Location information. In addition to general location information (e.g. town or city/county or region) which may be collected or derived from your IP address, some of our mobile applications will request your precise location information via GPS-based functionality to allow certain features to work (e.g. enabling you to locate a lost or stolen product, providing access to local radio stations). We will always ask your permission in accordance with your mobile device settings before we collect or use precise location information, and in accordance with any applicable legal requirements to the extent precise geolocation information is considered “sensitive” information under applicable law.
Information we collect at retail locations, such as information about your mobile device or network when you choose to connect your device to Bose digital displays or scan QR codes in retail locations (e.g., device type, operating system, the name you assigned to your device, IP address).
Information we collect from other sources
We may receive information about you from other sources, such as business partners, marketers, researchers, analysts, social network services and other parties to help us supplement our records.
If you access our Services through a third-party website, application or social media platform (such as Amazon Alexa, Google Assistant or Facebook), we may receive information about you from that third-party site, application or platform, depending on the third party’s data practices and your settings (for example, your name, username, email address, and comments or content you post). Bose is not responsible for the content or practices of third-party websites, applications or platforms. We urge you to read the privacy and security policies of any third-party websites, applications or social media platforms you choose to use.
Certain features of our Services make it possible for you to share comments, photos or other content publicly with other users, such as a Bose forum or a social networking site. Any information that you submit through these features is not confidential and Bose may use it for any purpose (including in testimonials or other marketing materials). For example, if you submit a product review on one of our sites, we may display your review (along with the name you provide, if any) on other Bose websites and on third-party websites. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.
Cookies and similar technologies
We collect information through cookies and other similar technologies, including when you visit our websites and use our applications. Please see our Cookies Notice to learn more.
Online analytics and advertising
We may use third-party analytics services on our Services (e.g. Google Analytics, Adobe Analytics). These service providers may set and access their own cookies, pixel tags and similar technologies on our Services and on third-party services to collect information that can be used to track users over time and across services. These analytics services help us understand how users arrive at and use our Services.
If you do not want Google Analytics to collect and use information about your use of our websites, then you can install an opt-out in your web browser. You also may opt out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings.
To learn more about Adobe’s privacy practices and to make choices regarding their tracking activities, please visit Adobe’s website.
Bose strives to provide you with relevant, value-added content in our online advertisements. We do not serve third-party advertisements to you while using our Services. However, we do work with online analytics and advertising partners to: (1) better understand the use of our Services so that we can improve our Services; and (2) deliver Bose advertisements that are more tailored to you both on our Services and on third-party Services.
Our partners may also place cookies, pixel tags and similar technologies on many online services, including ours. They use these technologies to collect information about your activities on these services in order to deliver you more relevant advertising. For example, they may use the information they collect from their cookies on our Services to identify Bose products and services you might be interested in and to recognize your device so they can show you relevant Bose advertisements while you are using our Services and other services. Additionally, we sometimes provide basic information we collect (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies, mobile ad identifiers and other proprietary IDs, in order to provide you with more relevant ads when you visit other online services.
You can learn about how to opt out of receiving personalized online advertisements from our advertising partners by following the instructions in the “Your rights and choices” section below, and through our Cookies Notice in the “Cookie management” section.
How we use your information
Bose may use the information we collect in the following ways:
To provide the services you have requested, such as complete a purchase, provide subscriptions, offer customer support or integrate with streaming services you select.
To communicate with you, for example, keeping you posted on purchases, shipments, product/software updates, and changes to our terms, conditions, and policies.
For marketing and advertising purposes, including providing you with the latest product announcements, promotions, and information about upcoming events.
To personalize your experience and customize the Services, such as delivering relevant content, recommending features through our Services, and maintaining your product wish lists.
To improve our Services, including bug detection and error reporting, to understand how users interact with our Services and advertisements, improve usability and effectiveness of our products, and perform research and analytics, and to test and create new products, features, and services.
For our business operations, including maintaining your account, reviewing and processing employment applications, and for security, fraud prevention, and legal compliance, such as detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
To recognize a user across multiple touchpoints. Sometimes, we or our service providers may use the information we collect (for example, username, IP address, and unique device identifiers) to try to identify the same unique user across multiple Bose Services, personal devices (such as smartphones, tablets), and browsers (such as Safari and Chrome), to create a single record for the user. This helps us to better understand your needs and preferences, and provide you with a more seamless and personalized experience across these different touchpoints.
Other purposes for which we seek your consent. We may also use your information for a specific purpose that we communicate to you. We will ask for your consent to process your information for such purpose in accordance with applicable legal requirements.
- Where use of your information is necessary to perform our obligations under a contract or commitment to you. For example, to provide the services you’ve requested from us or to comply with our website terms of service.
- Where use of your information furthers our legitimate interests or the legitimate interests of others. For example, to provide security for our Services, operate our business and our Services, make and receive payments, defend our legal rights and prevent fraud.
- Where we use your information to comply with applicable legal obligations. For example, keeping track of purchases for tax and auditing purposes.
- Where you have consented to our processing of your information for a particular purpose.
How we disclose your information
Bose may disclose your information in the following ways:
We may disclose information within the Bose family of companies to deliver the Services, operate our business, and enhance our Services and your customer experience.
We use selected third-party vendors to help us provide our Services and operate our business, and we may provide access to or disclose your information to these vendors. They provide a variety of services to us, including customer service, payment processing, delivery, sales and marketing, product design and development, data storage, security, fraud prevention, research and legal services. These service providers are permitted to access and use your information for purposes of performing services for Bose or to comply with applicable legal requirements.
Online advertising partners
As discussed in the Online advertising section above, and as further provided in our Cookies Notice, we may share certain information about you with our online advertising partners to assist in our online advertising and measurement activities.
Connected third-party platforms, websites, applications, and services
When you initiate a connection with a third-party platform, website, application or service through our Services, we will disclose information about you that is required to enable delivery of the third-party content or service (e.g. your streaming service login credentials or telling Amazon Alexa to play your music). If you choose to initiate these connections, you agree that the third party’s policies and terms, and not Bose’s, govern your use of those third-party platforms, websites, applications and services. We urge you to read the privacy and security policies of these third parties.
Protection of Bose and others
As we continue to develop our business, we may engage in transactions with other companies regarding the purchase or sale of a business. We may disclose your information as part of, or in contemplation of, such transactions. If a portion or all of Bose’s assets are transferred to a third party in connection with such transactions, your information may be among the transferred assets.
Our Services are intended for general audiences and are not directed at children. If we become aware that we have collected data without legally valid parental consent from children under an age where such consent is required, we will take reasonable steps to delete the data as soon as possible.
Security and retention of your information
Security of your information
We are committed to protecting your information. We use a variety of technical, physical and organizational security measures designed to protect against unauthorized access, alteration, disclosure or destruction of information. However, no security measures are perfect or impenetrable. As such, we cannot guarantee the security of your information.
When using a My Bose account, it’s important that you select a strong password and do not disclose it to others. Alert us immediately if you have any concerns about unauthorized use of your account.
We regularly monitor our Services for possible vulnerabilities and attacks. If you have any concerns about the security of our Services, please contact us as detailed in the “Bose contact information” section below so they may be addressed and resolved in a timely and effective manner.
Retention of your information
Your rights and choices
We provide you with the ability to exercise certain controls and choices regarding our collection, use and disclosure of your information. Your legal rights to exercise such controls and choices vary based on the laws of your jurisdiction.
- Access to, or a copy of, your information
- Confirmation that we are processing your information
- Correction or amendment of your information
- Deletion of your information
- Transfer of your information to a third party
- Restriction or objection to certain uses of your information
If you have provided consent for us to use your information for a specific purpose, you may also request to withdraw that consent.
Under the laws in certain US jurisdictions, you also have the right to opt out of our processing or sharing of your information for online targeted advertising purposes. Note that certain laws also allow you to opt out of the “sale” of your information to third parties in exchange for valuable consideration. While we do not sell your information in exchange for money, we may use analytics or online advertising tools that result in the disclosure of your information to our third-party partners and that are subject to this opt-out right. You can opt out of both of these activities by visiting "Your privacy choices" or by following the instructions in our Cookie Notice.
We may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests. If we deny your request in whole or in part, you may have the right to appeal the decision. In such circumstances, we will provide you with information regarding the appeals process.
You also have the choice to exercise the following controls regarding your information:
Limit the information you provide to us. When you interact with us, you can choose to limit the information you provide. However, if you choose to do so, you may not be able to take advantage of many of our Services and we may not be able to fulfil your requests.
Update or close your My Bose account. You can update your account sign-in details and profile information by logging into your My Bose account. To close your account please fill out our online request form or contact us as detailed in the “Bose contact information” section below. Please note, if you choose to delete your account, you will not be able to access any Services where you sign in with that account and you may lose some features of your Bose products and services that are connected to that account.
Adjust your marketing and communication preferences:
Opt out of marketing from Bose by following the instructions located at the bottom of our email marketing messages or, where available, logging into your My Bose account and adjusting your marketing communications preferences. Please note, opting out or unsubscribing will not prevent you from receiving communications about your orders, product/software updates or other important notices, such as changes to our terms and policies, which are not marketing content in nature.
Opt out of text (SMS/MMS) messages from Bose by following the instructions included in our messages or, where available, logging into your My Bose account and adjusting your communications preferences.
Opt out of push notifications from Bose within the settings menu of our mobile applications or your mobile device.
Opt out of cross-device tracking for advertising purposes by adjusting your preferences in your mobile device’s privacy settings. This feature may vary by mobile device; please see your device settings or contact your device manufacturer for more information.
Adjust your analytics preferences:
Adjust your analytics preferences in Bose mobile applications. Some of our mobile applications provide choices about our collection and use of mobile application-related information for analytics purposes. You can adjust these preferences through the settings menu in the application.
Disable analytics cookies managed by our third-party analytics partners by following the instructions in our Cookies Notice under the “Cookie management” section.
Adjust your location collection settings in Bose mobile applications by disabling the location features on your mobile device. This feature may vary by mobile device; please see your device settings or contact your device manufacturer for more information.
Additional privacy information for California residents
If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with additional information regarding your rights with respect to your “personal information” (as defined in the CCPA) and (1) the purpose for which we use each category of “personal information” we collect; and (2) the categories of third parties to which we (a) disclose such personal information for a business purpose, (b) “share” personal information for “cross-context behavioural advertising” and/or (c) “sell” such personal information. This information is described in our California Privacy Notice of Collection.
Information for international users
If you have any concerns or complaints about our data processing activities, we urge you to first try to resolve such issues directly with us. However, if applicable, you may make a complaint to the data protection supervisory authority in the country in which are based or seek a remedy through local courts if you believe your rights have been breached.
Bose contact information
Data Protection Officer
You may also contact our Data Protection Officer by using the email address above or by physical postage at the following address: Bose Corporation, The Mountain Road, Framingham, MA 01701.
- If you live in the United States, Latin America or Canada, Bose Corporation (located at The Mountain Road, Framingham, MA 01701) is the data controller for your information.
- If you live in China, Bose Electronics (Shanghai) Company Limited (6/F, Tower D, No.2337 Gudai Road, Minhang District, Shanghai, 201100, China) is the data controller for your information.
- If you live anywhere else, Bose Products B.V. (located at Gorslaan 60, Purmerend, The Netherlands) is the data controller with the exception of processing activities in relation to product support, product analysis and development activities for which Bose Corporation is the data controller.