Bose values its relationship with you and offers you a risk-free trial for most Products purchased directly from Bose. For all purchases not made directly from Bose, please check the return policy of the location from which you purchased your product.
If you are unsatisfied with your purchase of Products directly from Bose, please follow the steps in this Return Policy for a refund. Final sale products, shipping and handling charges, gift box and gift wrap fees, and certain taxes paid are not refundable. Bose reserves the right to deny any returns in circumstances involving excessive returns, violation of the Terms of Sale, suspected fraud or other impermissible activity.
To qualify for a refund, you must:
- purchase your Product directly from Bose;
- request a return authorization within the applicable risk-free trial period for your Product (30 days for Aviation Products / 90 days for all other Products);
- deliver the Product (including all accessories, cases and parts included in the original packaging) in good physical condition to Bose within thirty (30) days of receipt of your return authorization number; and
- include the return authorization number with your return.
If you do not obtain a return authorization number prior to dispatch, Bose reserves the right to deny the return and is not responsible for returning any Product delivered to it. If you choose not to use the Bose pre-paid return shipping label and instead select a carrier of your choosing, you are solely responsible for the Product until Bose confirms receipt of the Product to you, and you will bear any risk of loss. Where you choose your own carrier, Bose shall have no liability for any lost, stolen or damaged Product prior to confirmation of receipt by Bose.
After receipt and confirmation of your return, Bose will issue a credit or refund of the purchase price paid for the returned Product, subject to any reductions or exceptions as set forth in this Return Policy. If you received a discount for purchasing multiple items, a promotional item or free item, Bose may deduct the value of the discount, promotional item or free item from any refund or credit you receive, if you do not return all of items purchased.
If your return fails to meet any of the conditions of this Return Policy, Bose may, in our discretion, refuse to accept it or charge you a restocking fee of up to 15% of the original price.
Final sale products. Products identified as “Final sale” are not eligible for return or exchange, only warranty service. If your Product arrived damaged, or you have received the wrong Product, please contact us as provided below.
How to return a product. To initiate a return online, please go to Return your order.