IMPORTANT SAFETY INFORMATION

Recall of certain S1 Pro system batteries

Bose is voluntarily recalling certainlithium-ion battery packs that may overheat and create a potential fire hazard.The Bose S1 Pro System Battery Packs and Bose S1 Pro+ System Battery Packs were originally provided as part of S1 Pro and S1 Pro+ Portable Bluetooth Speaker Systems and also sold as stand-alone accessories or replacement parts.  


To determine if your battery is impacted, please follow the instructions below.

If your battery pack is included in the recall:  

  • Stop using it immediately.
  • If it is installed in your speaker, remove it using the instructions below.
  • Once removed, locate the battery pack’s serial number according to the instructions below and write it down. You will need it to request a replacement.
  • Dispose of the impacted battery pack in accordance with your local requirements for recalled lithium-ion battery disposal. Do not place the battery pack in household trash or general recycling.

Once the battery pack has been removed, you may continue to safely use your S1 speaker while connected to AC mains power without the battery pack installed.

STEP 1: Identify your product

Determine which S1 system you own using the images below.
Bose S1 Pro Portable Bluetooth Speaker System

S1 Pro

Bose S1 Pro+ Portable Bluetooth Speaker System

S1 Pro+

Note: Some S1 Pro systems were available without a battery pack. If you added a Bose battery pack accessory, check if it’s impacted following these instructions.

STEP 2: Determine if your battery pack is impacted by this recall

Locate the serial number printed on the battery pack.

1. Power off your S1 system and disconnect it from power.

2. On the bottom of your system, loosen the two screws and remove the bottom plate.

3. Remove the battery pack using the pull tabs.  
Bose S1 Pro Portable Bluetooth Speaker System battery removal steps.

S1 Pro

Bose S1 Pro+ Portable Bluetooth Speaker System battery removal steps.

S1 Pro+

4. On the battery pack label, locate the 17-digit serial number printed below the bar code. 
Bose S1 Pro Portable Bluetooth Speaker System battery label with the serial number highlighted.

S1 Pro

Bose S1 Pro+ Portable Bluetooth Speaker System battery label with the serial number highlighted.

S1 Pro+

If the first six digits of the battery pack serial number begin with one of the following, your battery pack is impacted, and included in this recall:
  • 083723
  • 078352
  • 084105
  • 078591
  • 078592
  • 084106
  • 086409

If the serial number does not begin with one of the sequences above, your battery pack is not included in this recall and is safe to continue using. 

STEP 3: If your battery pack is included in this recall:

1. Stop using it immediately. If you haven’t already done so, immediately remove the battery pack from your S1 system. For additional guidance, see the instructions above for removing the S1 Pro or S1 Pro+ battery packs. 

 

2. Enter the battery pack serial number on our Start a Repair or Replacement page to request a free replacement battery pack. 

Note: Your S1 speaker and battery pack both have separate serial numbers. Be sure to enter the 17-digit serial number printed on your battery pack.

3. Dispose of the impacted battery pack in accordance with your local requirements for recalled lithium-ion battery disposal. Do not place the battery pack in household trash or in general recycling. Once the battery pack has been removed, you may continue to safely use your S1 speaker while connected to AC mains power without the battery pack installed. 

Do you need additional help? 

 

If you’re still unsure if your battery pack is part of this recall or need additional help, please contact us directly.